Dear Dr. Montalbano,

This note is long past overdue. There are not enough words to tell you how much I appreciate everyone at IOrtho. I have been with Regional Orthopedics and IOrtho on and off since 2015 depending on my insurance coverage at the time.

Everyone has always been professional, caring, friendly, and helpful. They consistently go above and beyond to ensure that everything runs smoothly throughout the office and that the patients are treated in a warm and welcoming manner.

I don’t know what I would do without Dr. Husain. I first started seeing him in 2019 when I was diagnosed with cancer to help me manage the pain in my knees and back during my chemo and radiation treatments and I am so glad that he is still there for me today.

I have been going to IOrtho Rehab for my knees for 16 months and the last few months for my back. I know that I don’t have to tell you what wonderful people you have there. Jay, Walter and Jonathan certainly showed how dedicated they are to their patients and IOrtho during the months that they were short staffed. They always provided the same amount of care and attention as they dId when fully staffed. They never showed any signs of being stressed during that time and I’m sure that there were many times that they were. Having Brea and Faith onboard now to complete the physical therapy staff has been wonderful. I am grateful to have Jay as my physical therapist, the knowledge and experience that he has brought with him to IOrtho Rehab is simply amazing. He is a master with kinetic tape; he has been taping my knees for the last few months and my pain level goes from an 8 to almost a a immediately and stays that way for close to a weeki I was excited to hear that the pool may be opening soon, I was all set to start last July and just before my first appointment I received the call that its use was being suspended.

Unfortunately, I was recently informed that Medicare is no longer authorizing my physical therapy because I have met my annual threshold amount. To say that I was devastated is an understatement. After talking with two Medicare supervisors and with Jen and Liz’s help I am hoping that I’ll be able to continue with physical therapy in the next few weeks. My
fingers and toes are crossed that all will work out. On my way out to the parking lot last week, a woman stopped me and asked me if I was happy and sa i fied with IOrtho. I told her that’ never had any regrets and that no matter what the reason was that brought her there, she would be in good hands and wouldn’t regret her decision.

I enjoy using the outside seating area and I can’t wait to see what you and your landscaper have planned this year, I know it will be beautiful. With all the renovations and improvements that you’ve made over the past few years, you have made IOrtho the best of the best!

I thank you for IOrtho, for everyone there and for all that they have done for me over the past nine years. On a scale of 1-10, IOrtho is an 11!

Yours truly,
E. F.