Medical Billing Operations Manager (Staten Island, NY or Remote)

iOrtho is seeking an experienced Medical Billing Operations Manager to oversee day-to-day performance of our Revenue Cycle Management (RCM) team. This role requires a strong background in medical billing and collections, combined with proven management skills. The Operations Manager will supervise a remote team of five staff members and ensure all RCM functions are executed efficiently, accurately, and within established performance metrics. This position reports directly to the Billing Department Executive Manager.

Key Responsibilities

• Oversee daily operations of the RCM team, including billing, collections, and follow-up
• Manage and support a remote team of five staff members
• Ensure team performance remains within established metric targets
• Identify workflow inefficiencies and implement process improvements
• Provide ongoing training, coaching, and performance feedback to team members
• Collaborate with the Department Manager on strategic initiatives and reporting
Qualifications
• Minimum 3–5 years of medical billing and collections experience

Qualifications

• Prior experience managing or leading a billing/RCM team
• Strong understanding of the full revenue cycle (charge capture through collections)
• Experience with EMR and billing systems (Trizetto & ModMed experience a plus)
• Proficiency in analyzing and managing RCM performance metrics
• Excellent organizational, communication, and problem-solving skills
• Ability to effectively manage and motivate a remote team

What We’re Looking For

• Detail-oriented and metrics-driven leader
• Strong accountability mindset with the ability to enforce performance standards
• Proactive problem solver who can optimize workflows and drive results
• Team-oriented leader who can build structure and consistency in a remote environment
Work Environment
• Collaborative team environment with clear performance expectations
• Opportunity to play a key role in optimizing and scaling iOrtho’s RCM operations
Salary
• Base 75k with revenue driven performance incentives / mid 6 figures goal

EEO Disclosure:

iOrtho is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.